Resume
Ben Hodson
CompTIA A+ & Network+ certified professional, currently working towards Security+ and finishing Google Cyber Security certification.
Seeking a position to build a career in cyber security. Previous worked within SAAS Startup company doing support for large companies, hazardous environment engineering working with companies such as Fawley oil refinery and the MOD. With over 10 years of experience in both team leading and team support. Knowledge of operating systems, networks, user security and hardware. Strong Customer Service experience, familiar with conflict resolution and possess a positive attitude.
Skills
& Expertise
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CompTIA A+ certified and Network+ (Currently studying towards Security+)
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Proficient in Microsoft suite of programs and other software such as Adobe Photoshop
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Experienced in data handling conforming to GDPR requirements
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Over a decade of customer facing experience with excellent phone manner
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Ability to learn new systems quickly
Professional Qualifications
Professional Certifications Earned –
CompTia A+ 1101 & 1102, Network+ N10-008, CS02 City & guilds
Current studies –
Security+, TryHackMe, Google Cyber Security Certification.
Other -
Mentor Forklift certification, St John First aid training, GDPR and the Data Protection Act
Work
Experience
Apr 2023 - present
Support analyst - Iplicit
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Use of Fresh-desk ticketing system and staying above 99% SLA
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Customer support response and issue fixes within the software
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Assisting customers with building structure within the software such as workflows, automations and dealing with user permissions to help secure and keep environments within regulations.
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Advising on best practices and use cases.
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Reporting and managing tickets of bugs and wish-list items to the developers through Azure developer's operations portal.
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Writing solution and fix documentation for use by customers and staff to go in FAQ.
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Assisting with additional projects such as chat bot for FAQ webpage.
Sep 2020 - Apr 2023
Sales Executive and Digital Marketing - Tim's Tiles
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Added 10% revenue to the business via introduction of complementary product line
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Website management - WordPress + Shopify, management, data entry and design building, leading to increase in sales and web traffic to business including digital marketing, working with 3rd party companies to achieving targets, deadlines, SEO keywording and design/layout
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Customer acquisition signing up customer via reaching out and building a rapport with the client. Converting trade accounts from the competitors to our business by offering a better service and customer care
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Creating data sheets for pricing via excel and infographics for staff and clients via PowerPoint and adobe photoshop. Making information easily accessible and streamline.
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Working with 3rd party to build custom app aimed at servicing trade customers to help streamline sales and move to company forward into a market leader.
Jan 2018 - May 2020
Hazardous Environment Engineer Department Head - Breathe Safety
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Troubleshooting Customer problems, assessing the situation and providing solutions using effective communication and providing step-by-step solutions. Either via phone, in person or creating video tutorials.
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Built, tested, and repaired safety equipment for clients, including ExxonMobil, MOD and Fawley oil refinery.
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Management of tight knit team in the hire department hitting multiple new all time high sales figure for the department.
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Testing of digital gas monitors, breathing apparatus, trailer compressors, air tool and other specialist equipment.
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High risk confined space specialisation leading to CS02 City and guilds cert.
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Guided teams in product merchandising and inventory management via custom inhouse data management system.
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Troubleshooting and diagnosing system faults of critical equipment such as digital O2, CO2 and CO register devices.
May 2016 - Jan 2018
Shift Manager - Wickes
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Delegated tasks effectively amongst large teams, ensuring continued success against daily KPI targets.
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Upheld company standards and compliance requirements for operations and cleanliness of all areas.
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Utilised L.E.A.N principle techniques to meet company targets in productivity, efficiency, and quality.
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Completed training in Health and Safety, First Aid, Fire Marshalling, L.I.F.T, Vehicle Banksman and Forklift certification. Becoming Health and Safety Champion.
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Customer service via in person and over the phone.
Jul 2015 - Jan 2016
Duty Manger - Cashino
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In person customer service and hosting whilst handling all transactions, winnings and securing takings.
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Operating all CCTV and security duties including all general administration, stock management and cleaning duties. Including digital filing on Cashino’s banking system.
Aug 2012 - Jul 2015
Self Employed Owner and Manager - Redtail Studio
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Overseeing of whole business, taxes, bookkeeping, staffing, website, event management, company collaboration, stock control and sales.
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Advertising and sales via digital, phone calling perspective customer, SEO, and website.